Save Time & Skip the Line! Allow your members to check in on their mobile devices!
Using our integrated Mobile App, your members can pre-check in before they arrive. Upon arrival, they will scan a QR code to complete check-in, and labels will be printed immediately at the printer associated with that station.
Prerequisites
To use Self Check-In within your Mobile App, you'll need to configure a few prerequisites.
First, ensure you can access People and the Mobile App.
- In your ChMS, click the Settings Gear at the top right
, select Settings in the dropdown that appears, then click the Check-In tab (below).
- Next, click the Check-In Station you plan to use for Mobile App Check-In.
- Ensure the Allow Self Check-In checkbox is selected (below).
- Make sure to scroll to the bottom and Save changes.
Note: Mobile App Check-In currently does not account for distance from your primary location, as shown above. We hope to add this feature in the future.
Mobile App Integration
If you're using both our People and Mobile App solutions, they're pre-integrated to simplify setup. Ensure that you have created a Project within the Mobile App.
Then, navigate to Modules, scroll down to the Enable People Features section, and toggle the button to enable Check-In.
After making these changes, click Publish to make Check-In live in your mobile app.
How to Use Mobile Check-In
Important: Mobile self-check-in is time-sensitive. A non-mobile check-in must be completed to activate self-check-in on your mobile app. (We recommend you perform a non-mobile check-in 30 minutes before people arrive.) To indicate Check-In is active on your mobile app, you'll notice a small blue dot on the Check-In menu item.
Additionally, mobile self-check-in is automatically deactivated one hour after the last check-in has occurred.
Tap Check-In within your mobile app's menu (shown below in the slide-out menu style). The login screen will appear if a user still needs to log in.
After logging in, the member is presented with their connected family members to begin the pre-check-in process.
Tap the individual(s) you want to check in, select the appropriate group, and tap Apply (below).
Note: The groups that appear depend on Group Settings and Check-In Station Settings.
Once you've selected every person to be checked in, tap Next to generate the pre-check-in QR Code.
When individuals arrive, they can scan the QR code at a check-in Kiosk to complete check-in. Labels (if configured) will automatically print, and the guardian security badge code will be stored within the Check-In Module for easy verification at check-out later (below).
About the QR Code...
- The QR code is not lost if the screen or the Mobile App is closed. Open the app, tap Check-In, and the QR code will still display!
- As a security measure, a QR code must be used within 4 hours of being created.
Kiosk Requirements to Scan QR Codes
To scan QR codes, you must use either
- An iPad running the iOS Check-In App (scan via the iPad camera)
- A computer connected to a 2D scanner. (Most any 2D scanner will work. Just ensure it is "2D" to process QR codes.)
Note: When using a 2D scanner, make sure the search bar is selected before scanning for PC or browser-based check-in. Otherwise, the self-check-in process will not be completed.
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