Overview
This article provides step-by-step instructions on how to delete individual form responses in the Giving platform. By following these steps, you can manage outdated or incorrect submissions while preserving the integrity of your form data.
Why This Matters
Managing responses helps you keep your form data clean, accurate, and relevant—especially for ongoing events or registrations.
At a Glance
- Users must have View Submissions permission to delete responses
- Submissions with payments require a refund first
- Mass-delete isn’t available—but duplicating the form is a great workaround
- Responses can be deleted from the main list or the detail view
Before You Begin
- Estimated Time to Complete: Under 1 minute
- Required Role/Permissions: Must have permission to view submissions
- What You’ll Need:
- The form name
- Submitter information
- Access to the Forms tab in your dashboard
Steps
Delete from the Forms Screen
- Navigate to the Forms tab from your manager dashboard.
- Click View Responses next to the form.
- Locate the response you’d like to remove.
- Click the Trash Can icon on the far right.
Delete from the Response Detail Screen
- Click on an individual submission to open the Response Detail screen.
- Click the Trash Can icon in the header to delete the entry.
Note: If a submission has a payment attached, the payment must be refunded before the submission can be deleted.
Important Notes
- Deleting a response cannot be undone.
- Only users with permission to view submissions will see the delete option.
FAQ
Q: Can I mass-delete form responses to avoid recreating a form?
A: No, there is currently no way to mass-delete form responses.
However, you can duplicate the form to start fresh without recreating it from scratch.
To do so:
Locate the form name in the list.
Click the Tri-Dot icon under the Actions column.
Select Copy Form from the menu.
A new version of the form will appear with “Copy Of” added to the name, and no existing responses.
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